Common issues and quick fixes

• If you are new to MindBridge, create your account on Register first.
• Check you are using the same email used to register.
• Already registered? Request a new sign-in method from the Log in page.
• Open the newest sign-in email link only.

• Check spam and junk folders.
• Wait a few minutes and request another sign-in step.
• If your mailbox is full, clear space and try again.
• If a work mailbox keeps opening links as invalid or expired, ask your IT team to review the email security guidance below.

Some organisations use email security tools that rewrite or pre-open invitation links before the intended user clicks them. This can consume a single-use link.

• Refresh the page.
• Try a private browser window.
• Try another browser if the issue continues.
• Update your browser to the latest version.